Returns
Returns for Small Items
(cushions, lighting and small side tables)
We’re pretty confident you’ll be delighted with your order but on the odd occasion you want to return items please follow these steps:
1. E-mail [email protected] within 14 days of delivery and include your sales order number and the reason for your return.
2. We’ll send you our returns address
3. Put your parcel back in the post wrapped as securely as possible. We recommend a recorded mail service that’s happy to handle packages of all sizes.
Once received, we’ll refund you in full. Please note we do not cover the cost of posting back the item unless your item is damaged.
Returns for Large Items
(seating, tables, storage and other larger furniture items)
1. E-mail [email protected] within 14 days of delivery and include your sales order number and the reason for your return.
2. We’ll arrange collection and refund you for your order. Please note that we ask for a contribution of £50 towards the cost of collection and delivery charges are not refunded, unless your item is damaged.
I have received my item, but it has arrived damaged, what should I do?
Please email [email protected] as soon as you have received your order and include images of any damage. We’ll then arrange for a replacement to be sent out to you.